Support

Welcome To Grab & Go Support!

Before submitting your support ticket, please review our Tutorial Videos and Frequently Asked Questions. You may find the answer to your question faster! 

HOW TO START USING YOUR WEBSITE

HOW TO LOGIN

HOW TO NAVIGATE YOUR WEBSITE

HOW TO CHANGE YOUR PASSWORD

HOW TO EDIT YOUR WEBSITE

HOW TO USE THE VISUAL BUILDER

HOW TO ADD & EDIT MODULES

HOW TO EDIT TEXT

HOW TO UPDATE AN IMAGE

HOW TO ADD A BLOG POST

HOW TO ADD SOCIAL MEDIA LINKS

HOW TO ADD SEO TO PAGES & POSTS

HOW TO EDIT IMAGES

HOW TO EDIT IMAGES IN CANVA

HOW TO USE TINY PNG

FREQUENTLY ASKED QUESTIONS

Am I able to sell products on my website?

Yes! All our websites have the capability to sell both physical and virtual products through our e-commerce plugin. With this setup you will have a shop page, individual product pages, a shopping cart and a checkout. Contact Brand Mentors by submitting a support ticket below and tell them you are interested in this upgrade! Your Brand Mentor will let you know what is needed to set this up as well as any costs associated with adding this feature.

Am I able to create a paid membership group on my website?

Yes! Your website has the capability to have a paid membership group. Contact Brand Mentors by submitting a support ticket below and tell them you are interested in this upgrade! Your Brand Mentor will let you know what is needed to set this up as well as any costs associated with adding this feature.

How can I create a promotional pop-up to appear on my website?

You are able to have promotional pop-ups on your website when you sign up for our email marketing upgrade. This upgrade not only allows you to add a pop-up, but it also allows you to add optins to your website as well as give you the capability to send out newsletters and promotional emails to your clients. Contact Brand Mentors by submitting a support ticket below and tell them you are interested in this upgrade! Your Brand Mentor will let you know what is needed to set this up as well as any costs associated with adding this feature.

How do I build and grow an email list of all of my customers?

In order to build an email list of all your customers, you must sign up for the email marketing upgrade. This upgrade not only allows you to build an email list, but it also allows you to add promotional pop-ups and optins to your website as well as give you the capability to send out newsletters and promotional emails to your clients. Contact Brand Mentors by submitting a support ticket below and tell them you are interested in this upgrade! Your Brand Mentor will let you know what is needed to set this up as well as any costs associated with adding this feature.

Am I able to send out recurring newsletters to my customers?

Yes! This feature is possible by adding on our email marketing upgrade. This upgrade allows you to build up your client lists through promotional pop-ups and optins on your site. Contact Brand Mentors by submitting a support ticket below and tell them you are interested in this upgrade! Your Brand Mentor will let you know what is needed to set this up as well as any costs associated with adding this feature.

ADDITIONAL SUPPORT

Regular Support Hours

Monday – Friday:  8 am – 5 pm

Saturday – Sunday:  Receiving Tickets

Central Standard Time
 

Submitting A Support Ticket

Please contact us by submitting your support ticket below. A Brand Mentor will respond to your request soon. Please review our regular support hours for response times.