General Billing

Usage of Brand Mentors® products and services constitutes customer’s acceptance of Brand Mentors® billing policy. Following is Brand Mentors® billing policy with which all customers must comply:

All accounts are set up on a prepaid basis. Payment must be received by Brand Mentors® before any billable product or service is provided/activated. Customers are required to keep a valid credit/debit card on file to charge for recurring monthly subscription fees and one-time or multi-pay consulting fees.

All international customers must pay by credit/debit card. Brand Mentors® does not accept international checks.

Subscription billing is based on availability of products and services, not based on usage.

Customers are responsible for keeping all credit/debit card details and contact information current. This can be done online through the Membership Area.

All recurring subscriptions are automatically invoiced and charged to the credit/debit card on file.

Invoice and payment receipts are available to customers upon request or through the Membership Area.

Billing Cycle

Credit/Debit Card Billing: All credit/debit cards are automatically charged on the customer’s specific billing cycle date. If the credit/debit card is declined, Brand Mentors® will attempt to charge the card on file for 30 days.

Late Fee: All accounts more than 30 days past due may be assessed a late fee. No fewer than three attempts to contact the customer will be made before any late fee is assessed.

Delinquent Accounts: All accounts 60 days past due will be submitted to a third-party collection service.

Fees

Late Fee: Brand Mentors® may assess a 5% late fee for accounts 30 days past due (5% of the amount due).

Chargebacks: If a customer initiates a chargeback, Brand Mentors® may assess a $50.00 processing fee for each individual chargeback.

Returned Checks: Brand Mentors® may assess a $50.00 processing fee on all returned checks.

Collections Fee: In the event an account is submitted to a third-party collections service, a $30.00 processing fee may be assessed to the existing account balance. This fee is in addition to any other fees previously assessed on the account.

Interest: Any charges not paid when due are subject to interest at a rate equal to the lesser of: (i) one and one-half percent (1.5%) per month; or (ii) the maximum interest rate allowed by applicable law.

Subscription Billing

Invoices are generated and payments are collected at the beginning of each billing period. Customer billing periods typically begin on the day of the month in which customers purchase their Brand Mentors® membership or recurring product. Customers may cancel their subscriptions at any time. Brand Mentors® will not prorate any portion of unused subscription services. All subscription fees are nonrefundable.

Payment Methods

Brand Mentors® accepts payments via credit/debit card. Payment by any other means, such as by check or wire transfer, is on a per-customer basis and must be agreed to by Brand Mentors®. Checks must be paid in U.S. dollars and issued from a U.S. bank. Brand Mentors® currently accepts American Express, MasterCard, Discover and Visa credit/debit cards.

Cancellations

Cancellations must be done verbally through a Brand Mentors® representative. Email requests to cancel do not constitute acceptance of any cancellation. Only verbal requests made with a Brand Mentors® representative will create a cancellation request. Customers are encouraged to keep records of all cancellation communication. Cancellations will take effect on the last day of the billing period in which the cancellation request was received.

Closing an account with Brand Mentors® cannot be done by simply canceling the credit/debit card. Brand Mentors® will continue to treat this as an open account and the billing cycle will continue, resulting in a past due account that may be turned over to a third-party collection service. It is imperative that account cancellation is done by speaking with a Brand Mentors® representative to ensure account closure.

Cancellation of an account does not dismiss outstanding invoices. At the time of cancellation, any outstanding balance must be settled. All cancelled accounts with an outstanding balance may be automatically turned over to a third-party collection service.

Billing Disputes

As a current or prior customer of Brand Mentors®, each customer agrees to provide Brand Mentors® 30 days to attempt settlement of any billing dispute before disputing with any third-party credit/debit card company or bank. Brand Mentors® must be the first option in billing disputes. Should Brand Mentors® receive a chargeback from a third-party credit/debit card company or bank on the customer’s behalf before Brand Mentors® has been given a chance to resolve the issue, Brand Mentors® has the right to collect on the rendered services and any fees associated with those disputes. Regardless of the outcome of the chargeback, Brand Mentors® retains the right to collect on any rendered services or fees that are due. Brand Mentors® will submit any disputed amounts to a collection agency. Once a chargeback has been received, Brand Mentors® will immediately suspend the account until the matter is resolved.

Refunds & Guarantees

Subscription fees are nonrefundable.

Fees for on-site consulting services include a money-back guarantee. The guarantee entitles the customer to 1) cancel their order prior to delivery of consulting services and receive a full refund or 2) cancel their order prior to the end of the consulting engagement for a full refund. Specifically, a customer must notify a Brand Mentors® representative in-person prior to departing from the Private Consulting engagement. All work product created by Brand Mentors® prior to and during the consulting engagement must be turned over to Brand Mentors® and may not be used by customer without express written permission from a Brand Mentors® representative. After the customer departs from the consulting event/engagement, the guarantee expires permanently and consulting fees become nonrefundable.